FAQ

where is JEJUON product developed?

All JEJUON branded products are developed at the Natural Products Research Center in Jeju Island.

We are the only brand in Korea that performs it's entire processes in 'Jeju Island' only.

IN JEJUON'S DIRECT-MANAGED HERB FARM AND TURMERIC FARM, called the Clean 'Provence' of Jeju Island, everything is cultivated only organically with clean air, clean sunlight, fertile soil, and mild water from JEJU nature.

Are JEJUON products organic?

We do not use any chemical components in the entire process of extracting raw materials.

We present consumers and clients clean and healthy beauty containing the energy of nature.

All the ingredients are used from our directly managed farm of Turmeric and Herb in Jeju Island

What are the available payment method

We offer multiple payment methods to bring you the best online shopping experience. Such as:

  • Visa/Mastercard payment via secured Paypal
  • PayNow
How to I know whether my order/payment is successful?

You will receive an email notification whenever you make a transaction with us.

How long will it take for me to receive the items?

Products listed will be ship out 2-3 days after order/payment is confirmed. 

Can I request for refund/exchange?

Please note that sale items that are not defective are not eligible for exchanges and returns. To be eligible for exchange, your exchange item/s must be:

  • Unboxing
  • Unwashed 
  • In its original sold condition with its box intact

To be eligible for a return, your returned item/s must be:

  • Defective merchandise
  • Incorrect merchandise

We will not process the refund due to

  • Incorrect Size/Volume
  • Incorrect Color

Please ensure that the item(s) is in original condition, original packaging, and with the original tags attached. Returns that do not meet our policy will not be accepted and will be returned to you at your cost.